Dungeon Guide (Dawn Of Ashes)(DOA-081) Alter Edition
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Disclaimer:
All TCG Card Singles will be in an opened from original packaging condition.
Condition of wear and tear for each product will all differ and therefore we recommend reaching out to us for more information. From here we will send photos of the product at the time of request.
Product images online:
All products will be advertised with the card image supplied on the official website with limitations however due to differing types and releases, the image may not replicate the exact one we have on hand and therefore we advise all customers to reach out to us to better understand the current available cards. We will provide images or an explanation as to the few we have in stock so you as the customer can guarantee the card you'll be purchasing is the one you wanted. Please note that once you've confirmed the cards and would like to make a purchase, we require the order to be made within the day as well as to leave a note on the order to notify us of which card versions you'd like. This will prevent any mistakes and back and forth conversations.
Shipping policy
All orders are processed within 1 to 2 business days (excluding public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We use Australia Post to deliver most orders however if the order is over a certain weight and size, we may deliver by another courier. When this happens, we will notify you of the change of courier and supply you with the tracking number.
Standard (4 to 8 business days) $10 AUD
Express (2 to 4 business days) $15 AUD
International Shipping Rates and Estimates
We use Australia Post to deliver most orders however if the order is over a certain weight and size, we may deliver by another courier. When this happens, we will notify you of the change of courier and supply you with the tracking number. Shipping cost will stay the same unless specified in the email before shipment.
Please refer to your countries International Zone for the shipping cost below:
Standard Parcel (Zone 1) (6 to 27 business days) $24.85 AUD
Standard Parcel (Zone 2) (6 to 27 business days) $35.90 AUD
Standard Parcel (Zone 3) (6 to 27 business days) $39.75 AUD
Standard Parcel (Zone 4) (6 to 27 business days) $45.25 AUD
Standard Parcel (Zone 5) (6 to 27 business days) $56.15 AUD
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@thefinalbosscollectables.com.au. Please note that returns will need to be sent to the following address: 3 Turnbull Way, Derrimut VIC 3026
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The return shipping label cost will be deducted from your total refund. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@thefinalbosscollectables.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and you have not received your payment, please contact us at support@thefinalbosscollectables.com.au for further inspection.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@thefinalbosscollectables.com.au. Please note that returns will need to be sent to the following address: 3 Turnbull Way, Derrimut VIC 3026
(Australia) If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The return shipping label cost will be deducted from your total refund unless other arrangements has been made. Items sent back to us without first requesting a return will not be accepted.
(International) If your return is accepted, you will be required to pay for the return cost and process.
You can always contact us for any return question at support@thefinalbosscollectables.com.au.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the situation and amend the problem.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and confirmed with us, make a separate purchase on our website to complete the exchange. Shipping cost for the exchange will however need to be paid for the new products.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and finalise the refund.
If more than 15 business days have passed since we’ve approved your return and you have not received your payment, please contact us at support@thefinalbosscollectables.com.au for further inspection.
Please take note that all pre-orders require payments in advance to secure the product. However there may be some cases where the distributor will cancel our order and when that happens we will notify you of the situation and will process the refund.
For all pre-order product/s, we recommend making a separate order for it to prevent any other items within your cart from being delayed as we wait for the pre-order product/s to arrive/release.
For further inquiry, please email us on support@thefinalbosscollectables.com.au
Disclaimer:
All TCG Card Singles will be in an opened from original packaging condition.
Condition of wear and tear for each product will all differ and therefore we recommend reaching out to us for more information. From here we will send photos of the product at the time of request.
Product images online:
All products will be advertised with the card image supplied on the official website with limitations however due to differing types and releases, the image may not replicate the exact one we have on hand and therefore we advise all customers to reach out to us to better understand the current available cards. We will provide images or an explanation as to the few we have in stock so you as the customer can guarantee the card you'll be purchasing is the one you wanted. Please note that once you've confirmed the cards and would like to make a purchase, we require the order to be made within the day as well as to leave a note on the order to notify us of which card versions you'd like. This will prevent any mistakes and back and forth conversations.
Shipping policy
All orders are processed within 1 to 2 business days (excluding public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We use Australia Post to deliver most orders however if the order is over a certain weight and size, we may deliver by another courier. When this happens, we will notify you of the change of courier and supply you with the tracking number.
Standard (4 to 8 business days) $10 AUD
Express (2 to 4 business days) $15 AUD
International Shipping Rates and Estimates
We use Australia Post to deliver most orders however if the order is over a certain weight and size, we may deliver by another courier. When this happens, we will notify you of the change of courier and supply you with the tracking number. Shipping cost will stay the same unless specified in the email before shipment.
Please refer to your countries International Zone for the shipping cost below:
Standard Parcel (Zone 1) (6 to 27 business days) $24.85 AUD
Standard Parcel (Zone 2) (6 to 27 business days) $35.90 AUD
Standard Parcel (Zone 3) (6 to 27 business days) $39.75 AUD
Standard Parcel (Zone 4) (6 to 27 business days) $45.25 AUD
Standard Parcel (Zone 5) (6 to 27 business days) $56.15 AUD
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@thefinalbosscollectables.com.au. Please note that returns will need to be sent to the following address: 3 Turnbull Way, Derrimut VIC 3026
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The return shipping label cost will be deducted from your total refund. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@thefinalbosscollectables.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and you have not received your payment, please contact us at support@thefinalbosscollectables.com.au for further inspection.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@thefinalbosscollectables.com.au. Please note that returns will need to be sent to the following address: 3 Turnbull Way, Derrimut VIC 3026
(Australia) If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The return shipping label cost will be deducted from your total refund unless other arrangements has been made. Items sent back to us without first requesting a return will not be accepted.
(International) If your return is accepted, you will be required to pay for the return cost and process.
You can always contact us for any return question at support@thefinalbosscollectables.com.au.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the situation and amend the problem.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and confirmed with us, make a separate purchase on our website to complete the exchange. Shipping cost for the exchange will however need to be paid for the new products.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and finalise the refund.
If more than 15 business days have passed since we’ve approved your return and you have not received your payment, please contact us at support@thefinalbosscollectables.com.au for further inspection.
Please take note that all pre-orders require payments in advance to secure the product. However there may be some cases where the distributor will cancel our order and when that happens we will notify you of the situation and will process the refund.
For all pre-order product/s, we recommend making a separate order for it to prevent any other items within your cart from being delayed as we wait for the pre-order product/s to arrive/release.
For further inquiry, please email us on support@thefinalbosscollectables.com.au
